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Midwest Claims Service is responsible for discharging the legal
obligations of its clients through the expeditious payment of
covered claims. In the execution of this responsibility,
Midwest must endeavor to provide clients, policyholders, and agents
with service of the highest caliber, yet conduct its affairs in a
fashion that is both cost-effective and efficient. Skillful
and professional claims handling are essential to the programs and
clients services by Midwest to be competitive in the marketplace.
Concurrently, Midwest must establish a favorable image with clients,
agents and policyholders. This would fall into the area of
customer relations and is best accomplished through prompt contact
upon receipt of the loss notice. Our ongoing communication
with our clients, agents and insureds throughout the adjusting
process is intended to reinforce their decision that the selection
of the Program, and Midwest was a sound one. |
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